The gamer’s down payment performed not necessarily appear within the online casino bank account regarding a good unknown purpose. After a few moment, the on range casino responded in addition to stated that they have been investigating the circumstance. Immediately after this, the particular participant’s down payment had been credited to become able to their particular bank account and the particular complaint had been resolved. The player from Germany got transferred a hundred Pounds in add-on to maintained to end upward being capable to win, improving their equilibrium to end up being able to 1200 Pounds.
The participant coming from Germany discovered that their earlier deleted accounts at Platincasino was active once again after he or she experienced blocked themself inside 2022. The Particular Issues Group was incapable in purchase to move forward along with the analysis or provide options due to the particular participant’s shortage of reply to inquiries, ensuing inside typically the closure of the complaint. The player has been informed that will this individual can reopen the particular complaint inside the future when he selected to be in a position to resume conversation. The participant from Germany is going through difficulties together with a drawback, as he or she is usually required to become able to add an obsolete credit card of which no more is available. This Individual manufactured recent deposits along with a different confirmed credit cards yet will be unable in buy to accessibility the old 1, which will be unrelated in purchase to the winnings.
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- The Particular on collection casino claimed the participant had a chargeback of €175 due to unsuccessful deposits, which typically the player questioned.
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- The participant through Australia had placed 100 Euros plus managed to become able to win, increasing the stability in purchase to 1200 Euros.
- The Particular gamer coming from Freie und hansestadt hamburg published a withdrawal request much less than a couple of days earlier in purchase to calling us.
Regardless Of a request for a Skype call, the casino did not really adhere to upward, and they experienced asked with respect to a 3-month financial institution assertion with respect to verification. Following connection along with the Issues Group, typically the participant confirmed that will this individual acquired the profits, and the particular issue experienced recently been effectively resolved. Typically The Issues Group designated the particular complaint as ‘solved’ in their system.
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Sadly, since we didn’t receive any reaction from typically the player regarding the particular regulator’s choice, we concluded upward rejecting the particular complaint. The Particular participant coming from Australia is disappointed together with typically the casino’s RTP (Return to end upwards being able to Player). The gamer has determined to platincasino slots stop going after the particular complaint and we all have got turned down it. The gamer from Luxembourg will be not satisfied together with typically the casino’s RTP (Return to become in a position to Player). The Particular participant through Sweden provides recently been charged regarding breaching added bonus phrases by simply placing single bets higher compared to the particular allowed types.
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As the particular gamer had misplaced all typically the funds, we got to decline typically the complaint. The Particular gamer from Sweden confronted concerns pulling out money from Platincasino in spite of having authorized KYC paperwork and producing several withdrawal requests to end upward being able to various lender company accounts. All drawback attempts, made given that Oct thirteenth, 2024, have been turned down without clear conversation from the online casino. The Particular scenario has been resolved after typically the on line casino arranged in order to a handbook exchange, in addition to the gamer confirmed of which typically the cash had showed up in his bank account.
The Two edges determined to end upwards being able to wait with respect to a great e-mail coming from the license authority, simply no further upgrade. The participant through Australia offers required the accounts closure because of in buy to a gambling issue many yrs ago. All Of Us finished up rejecting typically the complaint because it had been not really justified. The Particular participant coming from Philippines experienced his incomplete cash vanished through typically the account although actively playing. We’ve declined this complaint as for each the player’s explicit request. The Particular player’s unable to confirm his accounts as typically the online casino will be non-responsive.
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Typically The participant coming from Philippines experienced requested a disengagement earlier in buy to submitting this particular complaint. The participant faced repeated cancellations associated with their disengagement demands in add-on to problems in communication with the particular online casino regarding document confirmation. Following posting the essential documents plus seeking a payout by way of Dogecoin, typically the gamer ultimately obtained typically the funds.
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- The Particular complaint had already been rejected credited to be capable to the particular gamer’s non-responsiveness.
- The Particular gamer also documented that will these people were not obtaining replies to their particular conversation queries.
- The Particular participant had been re-credited together with typically the debated sum, regardless of the reality that will typically the balance has been decreased.
- After submitting all required documents regarding confirmation, including a good authorized lender assertion, the drawback has been continue to declined credited to alleged issues along with the particular bank statement.
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- The player from Australia tried out to be capable to take away €400 through Platincasino yet confronted issues together with confirmation.
- The Girl skilled unconcerned client assistance plus a disabled reside talk, which often raised concerns about prospective concerns associated to be capable to Platincasino’s supply inside Philippines.
- The Particular Complaints Team marked typically the complaint as ‘solved’ plus expressed willingness in buy to assist along with future problems.
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She experienced noted poor connection together with typically the casino, with continual issues in attaining customer support. Typically The gamer experienced said of which she sent an e-mail seeking typically the closure associated with the woman bank account upon The fall of 6, 2023, yet typically the on collection casino rejected getting received any type of this sort of e mail. Right After a complete review in inclusion to many exchanges between the particular participant, the particular on range casino, in addition to the particular Problems Team, typically the casino experienced made the decision to refund the participant’s losses. The participant experienced proved receipt of the particular refund, plus the problem got already been solved. The Particular player coming from Sweden, who was identified as a wagering addict, had documented losses of €26,000 in an individual time.
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- Typically The participant coming from Australia is complaining about typically the long confirmation.
- Consequently, typically the complaint had been closed, but the gamer retained the choice in order to reopen it within the upcoming in case he selected in order to resume conversation.
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Gamer Faces Postponed Withdrawal Plus Unanswered Queries
The Particular Problems Group marked the case as solved and treasured typically the gamer’s cooperation. The gamer has recently been holding out with consider to their €5000 drawback through Platincasino. Despite several tries in purchase to resolve typically the issue, which includes offering a pair of bank claims showing non-receipt, the particular casino insists the payout was prepared. The participant promises these people possess called assistance many times but acquired small assistance. Typically The online casino argues of which the lender may possibly not really possess reserved the sum in inclusion to demands further proof of communication along with the particular bank.
The gamer from Brazilian has asked for a drawback less compared to two several weeks before to publishing this specific complaint. The Particular player coming from Ireland asked for a drawback fewer than 2 several weeks earlier to be capable to publishing this specific complaint. The Particular player afterwards confirmed that will typically the disengagement was prepared successfully, as a result we all marked this specific complaint as resolved. The Particular gamer coming from Germany got approved typically the confirmation procedure, yet had difficulty with his withdrawal request at Platincasino. This Individual had published all required documents, yet the particular casino carried on in purchase to delay the €2,800 payout.
Given That this specific had been carried out within compliance along with the particular Common T&Cs, we all had been pushed in order to deny this particular complaint. The complaint was rejected as we all performed not really get any response through the particular participant regarding our text messages in inclusion to questions. Typically The gamer through Germany got their bank account clogged because of in buy to using a repayment technique belonging in order to a third celebration. The casino allowed the participant in buy to make a one-time deposit via the buddy’s account. On The Other Hand, the particular gamer admitted he or she made all typically the debris by implies of the sibling.
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